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Our Complaints Policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our complaints procedure
If you have a complaint, please contact us by email to Jamie.wade@wadesolicitors.co.uk, by phone 01952 445605 or by post:
Complaints
Wade Solicitors ltd
32 Rural Enterprise Centre, Stafford Drive, Battlefield Enterprise Park
Shrewsbury
SY1 3FE
If your complaint involves Mr Wade please contact Mr Martin Walker on martin.walker@wadesolicitors.co.uk or the same address and telephone number.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within seven working days of us receiving the complaint, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to our compliance manager Jamie Wade, who will review your matter file and speak to the member of staff who acted for you.
3. Jamie Wade will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 28 days of sending you the acknowledgement letter.
If you are still not satisfied, you can then contact the Legal Ombudsman at PO Box 6806 Wolverhampton WV1 9WJ about your complaint. Any complaint to the Legal Ombudsman must usually be made within six months from the date of receiving a written response from the firm. Further information can be found at www.legalombudsman.org.uk, or email enquiries@legalombudsman.org.uk, Tel 0300 555 0333
If we have to change any of the timescales above, we will contact you and explain why.
What to do if you are unhappy with our behaviour:
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority – WWW.SRA.ORG.UK
Wade Solicitors Ltd
34 Rural Enterprise Centre, Stafford Drive, Battlefield Enterprise Park, Shrewsbury, SY1 3FE and St James House, Hollinswood Road, Telford, TF2 9TZ .
Copyright © 2022 Wade Solicitors Ltd -Registered in England & Wales. No. 13951160.
Wade Solicitors Ltd are authorised and regulated by the Solicitors Regulation Authority. SRA No. 8000194